- I CAN'T FIND A PRODUCT I AM LOOKING FOR ON YOUR WEBSITE:
- You may sometimes like the experience of shopping with us but you can't find the product you are looing for.
- While we are trying a comprehensive list of all of our inventory online, not all products are posted online.
For these reason, we encourage you to contact us with any questions you may have. We check our inbox on an
hourly basis. Alternatively, you could call us on the phone.
- I SAW THE SAME ITEM AT A LOWER PRICE ON ANOTHER SITE:
- When comparing items prices keep in mind that you will have to add shipping costs
- You will also have to add taxes and other charges. You should compare price totals.
- HOW TO PURCHASE A FULL SET?
- You can purchase a full set from the "Chess Sets" section.
- You can also create your own set by choosing the "Chess Pieces"
of choice and either look at the suggested boards shown at the
bottom of the page, or use suggested boards to look for the
right square size for the chess pieces you have chosen.
- HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
- Orders are processed immediately except for special requests.
- You can choose the method of shipment to expedite your order.
- Foreign orders typically take between 1 to 2 and a half weeks.
- WHAT SQUARE SIZE BOARD SHOULD I PICK?
- When you pick desired "Chess Pieces" there will be suggested boards at the bottom of the page.
- You can use the board sizes shown to look for other boards with square sizes in the range.
- CAN I PLACE AN ORDER BY PHONE?
- You can certainly call us and place your order over the phone with special instructions.
- We do recommend, however, that you place your order directly to ensure accuracy in the order.
- HOW DOES "MONEY BACK SATISFACTION GUARANTEED" WORKS?
- To view details on our return policy, you can click here.
- While we do have rules that limit returns to protect ourselves from abuse
it is our desire to leave customer fully satisfied with their purcase. So
we will attempt to resolve issues of return the satisfaction of our customers
even if that isn't cover under our return policies.
- I DID LIKE TO MAKE SUGGESTIONS ON YOUR WEBSITE. SHOULD I REPORT ERRORS?
- We want to hear from you. Please, feel free to email us with suggestions or
problems. Rest assured that any of your concerns will be properly addressed
in a timely manner.
- I WAS DISSATISFIED WITH HOW THE SITE WORKS OR WITH CUSTOMER SERVICE. HOW DO I REPORT THAT?
- Please, email all concerns to our support email address shown on the left.
You can alternatively write to us and mail the letter to the address shown.
Rest assured your concerns will not be ignored and be addressed in a timely
manner.
- I AM INTERESTED IN THE GAME "POLLTICS" BUT DON'T KNOW IF I SHOULD PURCHASE:
- Call us or email us. We will gladly answer any questions about the game.
- If you bought the game and want to know specific question on how to play, let us know.
- HOW DO I SUGGEST AN FAQ QUESTION FOR YOUR SITE:
- Who better than you as our customer to suggest questions?.
- Let us know the question/questions you may have and we may post it on the website.
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